Terms and Conditions
By booking or requesting any service from Clean and Clear Company, trading as Clean and Clear (“the Company”), you (“the Customer”) confirm that you have read, understood, and agree to these Terms and Conditions.
It is the Customer’s responsibility to review these Terms before booking or receiving any Services.
For these Terms, “Services” means exterior window cleaning using pure water systems and/or traditional cleaning methods, together with gutter cleaning, gutter clearing, jet washing, and any other exterior cleaning services agreed at the time of booking.
1. Services
1.1 Services Provided
Clean and Clear provides residential and commercial exterior cleaning services, including:
Window cleaning using pure water systems or traditional methods
Gutter cleaning and gutter clearing
Exterior conservatory cleaning
Exterior jet washing services
The Company will choose the most suitable cleaning method based on the property, customer requirements, access, surface conditions, safety considerations, and operational requirements.
1.2 Standard of Work
All Services will be carried out with reasonable care and skill and to the standard agreed when the booking is made.
1.3 Additional Work
If the Customer requests additional areas, work, or services that were not included in the original quotation, the Company may revise the price before carrying out the additional work.
1.4 Recommended Cleaning Frequency
The Company recommends regular window cleaning every 4 to 6 weeks to help maintain the best results and reduce the build-up of dirt, deposits, and environmental contamination.
Flexible cleaning schedules are available, including:
4 weekly
6 weekly
8 weekly
10 weekly
12 weekly
Longer periods between cleans may result in increased dirt, staining, or deposits.
1.5 Choice of Cleaning Method
The Company will decide the most appropriate cleaning method based on factors including:
Property type
Access requirements
Surface condition
Safety considerations
Operational requirements
1.6 Cleaning Results and Limitations
The Services are intended to maintain and improve the appearance of the property.
The Company cannot guarantee the removal of permanent:
Staining
Discolouration
Defects
Deterioration
Marks that cannot be removed through normal cleaning methods
Window cleaning removes surface dirt and contamination but does not restore glass, frames, seals, or surrounding materials that have deteriorated due to:
Age
Weathering
Manufacturing defects
Lack of maintenance
The Company cannot guarantee the removal of:
Scratches
Glass defects
Hard water stains
Mineral deposits
Paint marks
Silicone marks
Adhesive residue
Other permanent marks
1.7 Specialist and Difficult Access Areas
The following areas are not included unless specifically agreed in the quotation:
Conservatories
Skylights
Velux windows
Roof glazing
Glass roofs
High-level windows
Inaccessible windows
Specialist glass areas
Where these areas are included, the Company will use suitable methods and equipment where reasonably possible.
The Company cannot guarantee access to, or complete cleaning of, areas that cannot be safely reached or where access creates an unacceptable risk.
2. Booking and Confirmation
2.1 Making a Booking
Services may be booked by telephone, email, text message, or any other agreed communication method.
2.2 Booking Confirmation
A booking is confirmed once the Company provides confirmation by telephone, email, or text message.
2.3 Right to Refuse or Cancel
The Company reserves the right to refuse service or cancel a booking where necessary.
3. Quotations and Pricing
3.1 Pricing
Prices are provided at the time of booking and may depend on:
Property size
Condition of the property
Accessibility
Level of dirt or contamination
Unusual designs or requirements
Additional work requested
3.2 Validity of Quotations
Quotations are based on the information provided by the Customer and remain valid for six (6) months from the date issued.
3.3 Changes to Quotations
If the property differs significantly from the information provided, or additional work is required, the Company may revise the quotation before starting the Services.
3.4 Price Changes
The Company regularly reviews its pricing and reserves the right to update prices.
Where a price change affects a future booking or ongoing Service, the Customer will be informed before the work is carried out.
4. Payment
4.1 Payment Due
Payment is due in full when the Services are completed unless another arrangement has been agreed in writing.
4.2 Payment Deadline
Invoices must be paid within 24 hours of:
Completion of the Service; and
The invoice being issued
unless another payment period has been agreed in writing.
4.3 Payment Methods
The Company accepts:
Bank transfer
Cash
4.4 Multiple Properties
Where the Customer receives Services at more than one property, each property or service address will be treated as a separate accounts.
Any outstanding balance, administration charge, interest, or recovery costs will apply separately to each property where payment remains overdue.
4.5 Late Payment
If payment is not received within the agreed payment period, the Company may suspend future or ongoing Services at that property or any other property serviced for the Customer until all outstanding amounts are paid.
Where payment remains overdue for more than 14 days after the due date, the Company may apply a reasonable administration charge of:
£20.00 per property/service address
This charge covers reasonable administration costs, including:
Payment reminders
Contacting customers regarding overdue balances
Updating records
Processing overdue accounts
4.6 Interest and Recovery Costs
Where permitted by law, the Company reserves the right to charge interest on overdue payments.
For business customers, this may include statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.
The Customer remains responsible for all outstanding balances and any reasonable recovery costs where permitted by law.
4.7 Payment Security
The Company does not store payment card details.
5. Access and Customer Responsibilities
5.1 Providing Access
The Customer must provide safe and unrestricted access to all areas where Services are required.
Any gates, entrances, or access points needed for the work must be:
Unlocked
Accessible
Free from obstruction
on the day of the appointment.
5.2 Preparing the Property
Before the appointment, the Customer must move or secure any items that may prevent access, including:
Garden furniture
Plant pots
Ornaments
Vehicles
Other obstacles
This allows the Company to complete the work safely, efficiently, and within the planned timeframe.
5.3 Moving Customer Items
The Company is not responsible for moving items and may be unable to clean areas where safe access is prevented.
If the Company agrees to move an item as a goodwill gesture, this does not form part of the Services.
The Company will take reasonable care when moving items but accepts no liability for damage, loss, or deterioration caused by moving, handling, or repositioning them.
5.4 Hazards and Risks
The Customer must inform the Company before work begins of any:
Hazards
Pets
Security restrictions
Other risks that may affect safe working conditions
5.5 Restricted Access
If access cannot be provided to part of the property, the Company may clean accessible areas only and charge accordingly unless otherwise agreed.
The Company will not carry out work where conditions are unsafe, including:
Flooded areas
Icy areas
Unstable surfaces
Obstructed work areas
5.6 Existing Damage and Defects
The Customer must inform the Company before work begins of any known defects, damage, or deterioration affecting:
Windows
Doors
Frames
Gutters
Roof related materials and/or tiles
Fascias
Soffits
Cladding
Other external fixtures
Where defects are known, the Customer should arrange any necessary repairs before the scheduled Service.
The Company accepts no liability for damage, leaks, failures, or deterioration caused by existing defects, poor condition, or lack of maintenance, whether disclosed or not.
5.7 Right to Refuse Unsafe Work
The Company may refuse, restrict, or modify Services where existing damage, defects, or unsafe conditions may affect the safe completion of the work.
6. Weather and Working Conditions
6.1 Cleaning Methods
The Company may carry out exterior window cleaning using pure water systems and/or traditional cleaning methods depending on the property, requirements, conditions, and operational considerations.
6.2 Rain and Window Cleaning
Exterior window cleaning can usually be completed during light rain without affecting the quality of the Service.
Light rain is therefore not considered a valid reason to cancel or postpone a window cleaning appointment.
6.3 Unsafe Weather Conditions
The Company may delay, reschedule, or cancel Services where weather conditions:
Create a safety risk
Affect the quality of the Service
Could damage equipment
Could risk damage to the Customer’s property
Could create a health and safety risk
The Company will make reasonable efforts to rearrange the Service at the earliest practical opportunity.
6.4 Adverse Weather Conditions
Unsafe conditions may include:
High winds
Thunderstorms
Heavy rain
Heavy snow
Ice
Flooding
Other unsafe working conditions
The Company is not responsible for delays, cancellations, or rescheduling caused by adverse weather or safety concerns.
7. Liability
7.1 Existing Conditions
The Company accepts no liability for damage caused by existing conditions, including:
Defects
Poor maintenance
Natural deterioration
Structural issues
Faulty installation
Hidden faults
This includes, but is not limited to:
Leaking seals
Damaged window frames
Failed glazing units
Loose trims
Defective gutters or downpipes
Deteriorated pointing or mortar
Cracked paving
Loose roof materials and/or tiles
Flaking paint
Existing water ingress
7.2 Windows, Doors and Openings
All windows, doors, air vents, and trickle vents must be fully closed and properly sealed before work begins.
The Company is not responsible for water ingress or leaks caused by:
Open windows, vents or doors
Damaged seals
Poorly maintained openings
Existing defects
7.3 Customer Property
The Customer is responsible for removing or protecting fragile, valuable, or personal items near areas where work will take place.
8. Electrical Safety
8.1 Electrical Hazards
The Company will not carry out Services where overhead power lines or other electrical hazards create an unacceptable risk.
8.2 Safe Working Practices
Safe working distances from electrical infrastructure will always be maintained.
Non-conductive equipment will be used wherever possible. However, any equipment used near electrical infrastructure may still present a risk.
8.3 Refusal of Unsafe Work
The Company reserves the right to refuse work where safe working practices cannot be maintained.
Refusing unsafe work does not constitute a breach of contract.
9. Gutter Cleaning and Gutter Clearing
9.1 Gutter Cleaning
Gutter cleaning involves the external cleaning of accessible guttering, soffits, and fascias to remove:
Dirt
Surface contamination
Algae
Moss
Other deposits
The Company cannot guarantee the removal of permanent:
Staining
Discolouration
Fading
Weathering
Marks caused by age, deterioration, or environmental factors
9.2 Gutter Clearing
Gutter clearing involves removing accessible:
Leaves
Moss
Debris
Blockages
from gutters and, where included, downpipes.
9.3 Limitations of Gutter Services
Gutter cleaning and clearing only cover accessible cleaning and debris removal.
They do not include:
Repairs
Replacement of gutters or components
Restoration work
Repairs to roofing, fascias, soffits, or other structures
The Company cannot guarantee that leaks, drainage problems, or blockages caused by:
Damaged components
Poor installation
Structural defects
Lack of maintenance
will be resolved through cleaning or clearing alone.
9.4 Existing Defects
Gutter cleaning or clearing may reveal existing damage or deterioration that was not visible before the Service.
The Company accepts no liability for defects or failures relating to:
Gutters
Fascias
Soffits
Downpipes
Associated structures
that existed before the Service.
9.5 Ongoing Results
Gutter clearing is intended to improve water flow by removing accessible debris.
The Company does not guarantee that gutters will remain clear for any specific period due to factors outside its control, including:
Weather
Trees
Wildlife
Moss growth
Environmental conditions
10. Jet Washing
10.1 Existing Surface Conditions
Jet washing may reveal or affect existing defects, including:
Loose pointing
Damaged mortar
Cracked paving
Loose slabs
Deteriorated surfaces
Flaking paint
Weak sealants
10.2 Customer Responsibility
The Customer must inform the Company of any known issues, fragile areas, or unsuitable surfaces before jet washing begins.
10.3 Liability
The Company accepts no liability for damage caused by:
Existing deterioration
Defective installation
Poor maintenance
Unsuitable surfaces
11. Complaints
11.1 Reporting a Complaint
Any complaints must be submitted in writing to:
within 24 hours of completion of the Services.
11.2 Inspection and Opportunity to Correct
The Company must be given a reasonable opportunity to inspect the work and, where appropriate, carry out a re-clean before any other remedy is considered.
11.3 First Clean and Heavy Soiling
Customers should be aware that the first clean of a property, particularly where windows, frames, or surrounding areas have not been regularly maintained, may result in:
Minor spotting
Water marks
Residue becoming visible
This can happen as existing dirt, deposits, cleaning residues, and contamination are removed from:
Frames
Seals
Trickle vents
Surrounding areas
Several cleans may sometimes be required to achieve the best possible results.
11.4 Factors Outside the Company's Control
Results may be affected by environmental factors including:
Dust
Pollen
Bird droppings
Construction work
Traffic pollution
Weather conditions
These factors are outside the Company’s control.
11.5 Cleaning Limitations
The Company cannot guarantee removal of permanent:
Staining
Discolouration
Oxidation
Hard water marks
Mineral deposits
Marks caused by age, deterioration, or environmental factors
Complaints received after 24 hours may not be considered.
12. Cancellations and Rescheduling
12.1 Customer Cancellations
Customers may cancel or reschedule Services by providing at least 24 hours’ notice.
12.2 Late Cancellation or No Access
Where the Customer:
Cancels with less than 24 hours’ notice
Fails to attend an agreed appointment
Fails to provide access required to complete the Service
the Company reserves the right to apply a missed appointment charge:
Residential properties: £10.00 per property/service address
Commercial properties: £20.00 per property/service address
This charge covers reasonable costs including:
Time reserved for the appointment
Route planning
Travel costs
Administration
Loss of availability caused by the cancelled appointment
12.3 Commercial Access Requirements
For commercial properties, the Customer must ensure that all required access arrangements are provided at least 24 hours before the scheduled Service.
This may include:
Keys
Access codes
Security information
Vacancy schedules
Other access requirements
Failure to provide access information may result in the missed appointment charge being applied.
12.4 Repeated Cancellations or Payment Issues
The Company may request advance payment for future Services where a Customer has a history of:
Cancellations
Missed appointments
Payment issues
The Company reserves the right to end ongoing Services where payments remain unpaid or repeated cancellations occur.
12.5 Company Rescheduling
The Company may reschedule Services due to:
Adverse weather
Unsafe conditions
Equipment failure
Illness
Circumstances outside its reasonable control
The Company will make reasonable efforts to rearrange the Service at the earliest practical opportunity.
13. Photographs
13.1 Taking Photographs
The Company may take photographs before, during, or after Services for:
Quality control
Insurance purposes
Resolving complaints
Recording the condition of the property
13.2 Marketing Use
Photographs will not be used for marketing purposes without the Customer’s prior consent.
14. Privacy and Transfer of Business
14.1 Personal Information
Customer personal data will be processed in accordance with the Company’s Privacy Policy.
14.2 Transfer of Business
If the Company is sold, transferred, or changes ownership, Customer contact details may be passed to the new owner.
This information will only be used for:
Continuing existing Services
Service-related communication
15. Force Majeure
15.1 Events Outside the Company’s Control
The Company will not be liable for delays or failure to provide Services where caused by circumstances outside its reasonable control.
These may include:
Severe weather
Flooding
Fire
Accidents
Illness
Equipment failure
Labour shortages
Government restrictions
16. Governing Law
16.1 Applicable Law
These Terms and Conditions are governed by the laws of England and Wales.
16.2 Disputes
Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Changes to These Terms
17.1 Updates
The Company reserves the right to amend these Terms and Conditions at any time without notice.
17.2 Applicable Version
The version of these Terms and Conditions that is in effect on the date the Service is carried out will apply to that Service.
Terms and Conditions Version: 02.08.2026