Terms and Conditions
By making a booking or requesting any service from Clean and Clear Company, trading as Clean and Clear (“the Company”), you (“the Customer”) confirm that you have read, understood, and agree to be bound by these Terms and Conditions. It is the Customer’s responsibility to review these Terms before proceeding.
For the purposes of these Terms and Conditions, “the Services” refers to exterior window cleaning, jet washing, and gutter cleaning and clearing services, whether provided individually or together.
1. Services
Clean and Clear provides residential and commercial external window cleaning, jet washing, and gutter cleaning and clearing services (“the Services”).
All Services will be carried out to the standard agreed in writing at the time of booking.
2. Booking and Confirmation
Services may be booked via email or telephone.
A booking is confirmed once the Company issues confirmation via email, text, or phone call.
The Company reserves the right to refuse service or cancel bookings where necessary.
3. Access and Safety
Services will only be carried out where the Company has clear and safe access to all required service areas via the Customer’s property.
The Company will not carry out Services if the Customer does not have their own access to the required areas, including windows, gutters, conservatories, or other external surfaces.
Any gates or entry points providing access must be unlocked and unobstructed on the day of service.
The Customer must inform the Company in advance of any hazards, pets, or risks that may affect the provision of the Services.
Services will not be carried out where conditions are unsafe, including flooded, icy, unstable, or obstructed areas.
4. Pricing and Payment
Prices are provided at the time of booking and may vary depending on property size, condition, unusual design, or accessibility.
Prices are subject to change from the quoted price where there customer requests additional services or areas of service that were not originally quoted.
Payment is due in full upon completion unless otherwise agreed in writing.
Missed or delayed payment will result in suspension of Services until payment is received. Rescheduling will be subject to availability or placement on a waitlist.
Accepted payment method: cash.
The Company does not store card payment details.
5. Cancellations and Rescheduling
Customers may cancel or reschedule Services by providing at least 24 hours’ notice.
A missed appointment fee of £20.00 may be charged for late cancellations (less than 24 hours’ notice), no-shows, or failure to provide access.
The Company reserves the right to request advance payment for future Services if the Customer has a history of cancellations, no-shows or failure to provdide access.
The Company also reserves the right to terminate any ongoing service contract due to late or missed payments.
Services may be rescheduled by the Company due to adverse weather, unsafe conditions, or other emergencies beyond its control.
6. Liability
The Company accepts no liability for damage arising from pre-existing conditions, defects, or hidden faults in windows, gutters, frames, seals, surrounding structures, or the property itself.
Where liability does apply, it is limited to the cost of the Services provided.
The Customer is responsible for clearing areas of objects prior to the Services. The Company is not responsible for items left near windows, gutters, or other work areas.
All windows, doors, air vents, and trickle vents must be fully closed and sealed before work begins. The Company is not liable for water ingress or leaks caused by open or inadequately sealed openings.
Damage resulting from poor maintenance, natural deterioration, or structural defects is excluded from liability.
Electrical Safety
The Company will not perform Services on any property with overhead power lines (OHPLs) or other live electrical hazards.
For all other properties, a minimum safe distance of 10 metres from any electrical infrastructure is strictly maintained.
Non-conductive equipment is used wherever possible; however, conductive cleaning poles can still allow electricity to “arc” across gaps. For this reason, strict safety distances are always enforced.
The Company reserves the right to refuse work under unsafe conditions. Such a refusal does not constitute a breach of contract.
7. Complaints
Complaints must be submitted in writing to info@cleanandclearcompany.net within 24 hours of service completion.
Environmental factors such as dust, debris, bird droppings, or weather conditions may affect results are beyond our control and may affect the results.
Complaints received within 24 hours will be investigated, and the Company will make reasonable efforts to resolve issues fairly. Complaints submitted later may not be considered.
8. Weather and Conditions
Services may be delayed, rescheduled, or cancelled due to adverse weather, unsafe conditions, or circumstances beyond the Company’s control.
9. Company Sale or Transfer
If the Company is sold or transferred, Customer contact details may be passed to the new owner solely for continuation of Services and related communications.
10. Privacy
Personal data is processed in accordance with the Company’s Privacy Policy.
11. Governing Law
These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to Terms
The Company reserves the right to amend these Terms at any time. The version in force at the time of booking applies.
13. Emergency Gutter Clearing
Emergency gutter clearing is available upon request and is subject to availability.
An additional service charge applies, included in the quoted price.
Payment is due in full upon completion unless agreed otherwise.
Emergency Services may be declined due to safety or lack of availability.
Emergency services are outside regular scheduled maintenance.
Definition of Emergency: An emergency is a situation with an immediate risk of property damage or safety threat due to blocked, overflowing, or damaged gutters. Non-emergency issues, such as minor debris accumulation or slow drainage, are not considered emergencies.
14. Emergency Service Quote Validity
Emergency Service quotes are valid for 7 days from issuance.
Quotes may be revised after this period based on pricing or property changes.
Acceptance within the validity period constitutes agreement to the quoted price and terms.
15. Regular Scheduled Service Quote Validity
Regular scheduled service quotes are valid for 6 months from issuance.
Quotes may be revised after this period based on pricing or property changes.
Acceptance within the validity period constitutes agreement to the quoted price and terms.
Terms and Conditions - Version: 01.04.2026