Terms and Conditions

By making a booking or requesting any service from Clean and Clear (“the Company”), you (“the Customer”) confirm that you have read, understood, and agree to be bound by these Terms and Conditions. It is the Customer’s responsibility to review these Terms before proceeding.

For the purposes of these Terms and Conditions, “the Services” refers to external window cleaning, jet washing as well as gutter clearing and cleaning services, whether provided individually or together.

1. Services

  • Clean and Clear provides residential and commercial external window cleaning , jet washing as well as gutter cleaning and clearing services (“the Services”).

  • All Services will be carried out to the standard agreed in writing at the time of booking.

2. Booking and Confirmation

  • Services may be booked via email or telephone.

  • A booking is confirmed once confirmation is issued by email, text message, or telephone call.

  • The Company reserves the right to refuse service or cancel bookings where necessary.

3. Access and Safety

  • The Customer must provide safe and reasonable access to all areas required for the Services.

  • The Company does not enter properties under any circumstances. All Services are carried out using external access only, including access to windows, conservatories, gutters, and extensions.

  • Any gates providing access to the property must be unlocked on the day the Services.

  • The Customer must notify the Company in advance of any hazards, pets, or risks that may affect the provision of the Services.

  • The Company will not carry out the Services where conditions are deemed unsafe, including, but not limited to, flooded, icy, unstable or obstructed areas.

4. Pricing and Payment

  • Prices are provided at the time of booking and may vary depending on property size, condition, unusual design, or accessibility relevant to the Services.

  • Payment is due in full upon completion of the Services unless otherwise agreed in writing.

  • In the event of missed or delayed payment, all Services will be suspended until payment is received in full. The Customer will be rescheduled subject to availability or placed on a waitlist.

  • Accepted payment method: cash only.

  • The Company does not store or process payment card details.

5. Cancellations and Rescheduling

  • The Customer may cancel or reschedule the Services by providing at least 24 hours’ notice.

  • Late cancellations, no-shows, or failure to provide access may result in a cancellation fee of 50% of the Services. All Services will be suspended until the cancellation fee is received in full. Rescheduling will be subject to availability or the Customer may be placed on a waitlist.

  • The Company reserves the right to request payment in advance for any future Services if the Customer has previously cancelled without providing 24 hours’ notice.

  • The Company also reserves the right to reschedule the Services due to adverse weather, unsafe conditions, or other emergencies beyond its control.

6. Liability

  • While the Company takes all reasonable care in providing the Services, it accepts no liability for damage arising from pre-existing conditions, defects, or hidden faults in windows, gutters, frames, seals, or surrounding structures.

  • Where applicable, any liability is strictly limited to the cost of the Services provided.

  • The Customer is required to clear all areas of objects in preparation for the requested Services. The Company is not responsible for the loss of, or damage to, any items left near windows, gutters, or other areas where the Services are being carried out.

  • The Customer must ensure all windows, doors, air vents, and trickle vents are fully closed and adequately sealed before the commencement of the Services. The Company accepts no liability for water ingress, leaks, or damage resulting from items being left open or inadequately sealed.

  • The Company also accepts no liability for water ingress, leaks, or water damage occurring during or after the Services due to pre-existing defects, including damaged seals, degraded silicone, cracked frames, blocked drainage channels, or structural faults beyond the Company’s control.

  • The Customer is responsible for ensuring the property is suitable and properly maintained for the Services. This includes ensuring that all external fixtures and fittings—such as render, cladding, brickwork, window frames, sills, gutters, fascias, soffits, and access areas—are structurally sound and secure.

  • Any damage resulting from poor maintenance, deterioration, loose or fragile materials, or structural defects revealed during the normal provision of the Services is excluded from liability.

  • By proceeding with the Services, the Customer confirms that the property is maintained to a standard suitable for exterior window cleaning, jet washing, gutter cleaning and clearing.

  • Electrical Safety: The Company will not carry out Services near electrical hazards or overhead power lines, even at the Customer’s request. This refusal is required for compliance with the Health and Safety at Work Act and HSE GS6 and does not constitute a breach of contract.

  • The Customer must inform the Company in advance of any live wires or overhead power lines within 10 meters of the property.

7. Complaints

  • Any complaints regarding the Services must be submitted in writing to info@cleanandclearcompany.net within 24 hours of completion.

  • Due to the nature of window cleaning and gutter clearing, the final result may be affected by environmental conditions such as dust, debris, bird droppings, or weather conditions.

  • The Company will investigate complaints received within 24 hours of the service and will use all reasonable efforts to resolve the matter fairly. Complaints submitted after this period may not be considered.

8. Weather and Conditions

  • The Services may be delayed, rescheduled, or cancelled due to adverse weather, unsafe conditions, or circumstances beyond the Company’s control.

9. Company Sale or Transfer

  • If the Company is sold or transferred, Customer contact details may be passed to the new owner solely for the continuation of Services and related communications.

10. Privacy

  • Personal data is processed in accordance with the Company’s Privacy Policy.

11. Governing Law

  • These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms

  • The Company reserves the right to amend these Terms and Conditions at any time. The version in force at the time of booking shall apply.

13. Emergency Gutter Clearing

  • The Company may provide one-off emergency gutter clearing upon request.

  • Emergency Services are subject to availability and will incur an additional service charge, which will be included in the quoted price at the time of booking.

  • Payment for Emergency Services is due in full upon completion of the Services unless otherwise agreed in writing.

  • The Company reserves the right to decline emergency requests due to lack of availability, unsafe conditions, or where providing the Service would compromise safety or quality standards.

  • Emergency Services are provided outside the scope of our regular scheduled Services and general property maintenance.

  • Definition of Emergency:
    For the purposes of emergency gutter clearing, an “emergency” is any situation where there is an immediate risk of property damage or threat to safety due to blocked, overflowing, or damaged gutters, where the Customer has communicated that the situation constitutes an emergency, or where Services are required to mitigate the risk of damage to the property.

  • Non-emergency situations, such as routine maintenance, slow drainage, or minor debris accumulation, are not considered emergencies. These can be scheduled as part of our regular rounds, subject to availability, and will be treated as standard scheduled Services

14. Emergency Clearing Gutter Scheduled Services – Quote Validity

  • All quotes provided by the Company for emergency window cleaning and gutter clearing Services are valid for seven (7) days from the date the quote is issued.

  • After this period, the Company reserves the right to review and adjust the quote to reflect changes in pricing or other relevant factors.

  • Quotes are provided based on the information available at the time of assessment. Any changes to the property, accessibility, or service requirements may result in a revised quote.

  • Acceptance of a quote within the validity period constitutes agreement to the pricing and terms stated in the quote, subject to these Terms and Conditions.

15. Regular Scheduled Services – Quote Validity

  • All quotes provided by the Company for regular scheduled window cleaning and gutter clearing Services are valid for six (6) months from the date the quote is issued.

  • After this period, the Company reserves the right to review and adjust the quote to reflect changes in pricing or other relevant factors.

  • Quotes are provided based on the information available at the time of assessment. Any changes to the property, accessibility, or service requirements may result in a revised quote.

  • Acceptance of a quote within the validity period constitutes agreement to the pricing and terms stated in the quote, subject to these Terms and Conditions.

Terms and Conditions - Version: 01.01.2026